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>> CTA題庫分享 <<

最新的 Certified Technical Architect CTA 免費考試真題 (Q24-Q29):

問題 #24
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?

A. System testing
B. Integration testing
C. Smoke testing
D. Usability testing

答案：D

解題說明：
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for improvement.
Why not the other options?
A: Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C: Integration testing: Tests the interaction between different modules or components of a system.
D: System testing: Tests the entire system as a whole.

問題 #25
Which strategy is recommended for effective communication during the go-live phase?

A. Focus communications only on immediate supervisors.
B. Postpone any form of communication until all issues are resolved.
C. Describe released functionality and provide knowledge base articles.
D. Provide minimal updates to avoid overloading the team.

答案：C

解題說明：
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.

問題 #26
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Establish links between IT infrastructure components and application services
B. Enhance cybersecurity measures across systems
C. Automate routine IT infrastructure updates
D. Oversee software licensing for various platforms
E. Create a service-centric Configuration Management Database (CMDB)

答案：A,E

問題 #27
What approach reduces complexity and maintenance overhead when assigning data ownership?

A. Assigning data ownership by entity
B. Assigning data ownership by location
C. Assigning data ownership by role
D. Assigning data ownership by attribute

答案：C

解題說明：
Assigning data ownership by role is the most effective way to reduce complexity and maintenanceoverhead.
Here's why:
Clear Responsibility: Roles are associated with specific responsibilities and functions within an organization.
Assigning data ownership to a role ensures that someone is clearly accountable for the quality and accuracy of that data.
Reduced Overhead: When people change positions or leave the organization, the data ownership remains with the role, not the individual. This reduces the need to constantly update ownership assignments.
Consistency: Role-based ownership promotes consistency in data management practices and ensures that data is handled according to defined standards.
Why not the other options?
A: Assigning data ownership by location: This can create confusion and inconsistencies, especially in organizations with multiple locations or remote teams.
C: Assigning data ownership by attribute: This can be overly granular and difficult to manage, especially for large datasets.
D: Assigning data ownership by entity: This can lead to unclear ownership and potential conflicts if multiple entities are involved with the same data.

問題 #28
When advising on release and instance management, what should be considered as key governance factors?
Choose 3 answers

A. Release performance and instance usage analytics
B. Operating model and development approach
C. Number and purpose of instance environments
D. Day-to-day instance performance metrics
E. Platform scope and deployed applications

答案：B,C,E

解題說明：
Key governance factors for release and instance management include:
B: Operating model and development approach: Define the organization's approach to development (e.g., Agile, Waterfall), release cycles, and how different teams collaborate on the platform.
C: Platform scope and deployed applications: Clearly define the scope of the ServiceNow platform within the organization and the applications that will be deployed. This helps with planning and resource allocation.
E: Number and purpose of instance environments: Establish a clear instance strategy, including the number of instances (dev, test, prod, etc.), their purpose, and how they are used to support development and deployment processes.
Why not the other options?
A: Release performance and instance usage analytics: While these are important for monitoring and optimization, they are not primary governance factors.
D: Day-to-day instance performance metrics: These are operational metrics, not directly related to governance decisions.

問題 #29
......

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