Refund and Return Policy

At DigitalEra Networks and Technologies, customer satisfaction is our top priority. However, due to the nature of our offerings, which include digital courses and downloadable materials, we have a specific refund and return policy. Please review the details carefully before making a purchase.

1. Eligibility for Refunds

  • Refunds are only considered in exceptional cases, such as technical issues that prevent access to the purchased course, and where the issue cannot be resolved by our support team.
  • Refund requests must be submitted within 7 days of purchase. Requests made after this period will not be entertained.
  • Refunds will not be provided for:
    • Courses mistakenly purchased by the user.
    • Situations where the user has accessed or downloaded a significant portion of the course material.
    • Dissatisfaction with course content after accessing the materials.

2. Process for Requesting a Refund

To request a refund, you must:

  • Email our support team at support@digital-era.in with the following details:
    • Your full name and registered email address.
    • The course name and date of purchase.
    • A clear explanation of the issue or reason for the refund request.
  • Allow up to 7 business days for our team to review your request and respond.

3. Refund Approval

  • If your refund request is approved, the refund will be credited within 5-10 business days to the original payment method used.
  • DigitalEra Networks and Technologies is not responsible for delays caused by banking institutions or payment gateways.

4. No Returns or Exchanges

  • As all our courses are digital and accessible immediately upon purchase, there are no returns or exchanges.
  • Ensure that you review the course details thoroughly before making a purchase decision.

5. Resolving Issues

  • If you encounter any issues with accessing or utilizing your course, our support team is available 24/7 to assist you. Most technical or access-related issues can be resolved without the need for a refund.

6. Policy Updates

DigitalEra Networks and Technologies reserves the right to modify this refund and return policy at any time. Any changes will be posted on this page, and continued use of the platform implies acceptance of the updated policy.

Thank you for understanding our policy, and we are here to support you in your learning journey!