Communication and Soft Skills

This course focuses on enhancing communication and soft skills essential for success in professional and personal environments. Participants will learn to refine their verbal and non-verbal communication, effectively resolve conflicts, boost emotional intelligence, and master professional email writing and presentation techniques. By the end of the course, learners will be equipped with the tools needed to communicate confidently and excel in collaborative environments.

Learning Objectives (LO):

1. Improve Verbal and Non-Verbal Communication Skills:

   • Understand the principles of clear and effective verbal communication.
   • Develop active listening skills to enhance understanding and rapport.
   • Master non-verbal cues, such as body language, gestures, and eye contact, for impactful communication.

2. Learn Conflict Resolution and Emotional Intelligence:

   • Identify the causes of workplace and interpersonal conflicts.
   • Learn strategies to resolve conflicts amicably and build stronger relationships.
   • Develop emotional intelligence skills, including self-awareness, empathy, and managing emotions under pressure.

3. Master Professional Email and Presentation Techniques:

   • Learn the etiquette of drafting concise, clear, and professional emails.
   • Understand how to structure and deliver compelling presentations.
   • Utilize visual aids and storytelling to engage and influence audiences effectively.

Target Audience:

• Freshers aiming to enhance their interpersonal and workplace communication skills.
• Working professionals seeking to refine their soft skills for career advancement.
• Students preparing to enter the job market and wanting to stand out in interviews and internships.

Course Structure:

1. Foundations of Communication

   • Importance of communication in personal and professional life.
   • Verbal vs. non-verbal communication.
   • Overcoming common communication barriers.

2. Conflict Management and Emotional Intelligence

   • Types of conflict and resolution frameworks.
   • Role of emotional intelligence in team dynamics.
   • Practical tips for managing stress and emotions in challenging situations.

3. Professional Communication Techniques

   • Writing emails with clarity, precision, and professionalism.
   • Structuring presentations for maximum impact.
   • Using tone, visuals, and delivery style to connect with audiences.